Refund policy

Last updated: September 23, 2026

Our 30-day money-back guarantee
If you're not happy with your Veryl order, contact us within 30 days of delivery and we'll make it right. The 30 days start on the delivery date shown in your tracking.

How to request a refund
Email verylsupport@gmail.com with your order number and the reason. If the item is defective, damaged, or doesn't work as described, please include a photo or short video so we can resolve it quickly. We aim to reply within 2 business days.

Do I need to send it back?
Usually not. Our products ship from overseas, so returns are often impractical, and in most cases we refund without asking you to send the item back. If we ever do need it returned, we'll tell you where to send it before you ship anything.

Refunds
Approved refunds go to your original payment method within 5 business days. Your bank or card issuer may take another 5-10 business days to show it. We refund the price of the item. If the item was defective, damaged, or the wrong item, we also refund the shipping you paid.

Damaged, defective, or wrong items
Contact us within 30 days of delivery. We'll send a replacement or a refund, whichever you prefer, at no cost to you.

What isn't covered
Damage caused by misuse, modification, or using the product in ways the instructions don't describe.

Cancellations
You can cancel for a full refund until your order ships. Contact us as soon as possible. After it ships, the 30-day guarantee applies once it's delivered.

Lost or delayed orders
If your tracking hasn't updated or your order hasn't arrived 25 days after you placed it, contact us. We'll investigate and either reship or refund in full.

Disputes
Please contact us before disputing a charge with your bank, so we can fix the problem faster.